privacy policy

1. Information We Collect

We may collect and process the following types of personal data:
– Personal Identification Information: Name, passport number, ID number, nationality, date of birth.
– Contact Information: Email address, phone number, mailing address.
– Service Information: Visa type, rental preferences, property requirements, shipment details.
– Payment Information: Transaction details, invoice numbers (note: we do not store credit card details).
– Website Usage Data: IP address, browser type, pages visited, session duration, and referring URL.

2. How We Use Your Data

Your data is used for the following purposes:
– To provide and manage our services (visas, rentals, real estate, shipping, etc.).
– To respond to inquiries and customer support requests.
– To process bookings, agreements, and payments.
– To send service updates, newsletters (with your consent), or promotional materials.
– To comply with legal obligations under Thai law.

3. Sharing of Information

We do not sell your data. However, we may share your data with:
– Government agencies, embassies, and legal authorities, when required.
– Service partners and providers (e.g. insurance companies, legal advisors, shipping agents) for the execution of requested services.
– IT and hosting providers for website operation and security.

All third-party partners are required to comply with confidentiality and data protection obligations.

4. Data Retention

We retain personal data only for as long as necessary:
– To fulfill the purposes outlined in this policy.
– To comply with applicable laws (e.g. tax, immigration, and contractual obligations).
– Typically, data will be retained for a maximum of 10 years, unless otherwise required.

5. Your Rights

Under PDPA, you have the following rights:
– Right to Access – You can request access to your personal data.
– Right to Rectification – You can request correction of inaccurate or incomplete data.
– Right to Deletion – You may request deletion of your data (unless we are legally obliged to retain it).
– Right to Restrict Processing – You may limit how we use your data.
– Right to Object – You may object to data processing in certain situations.

To exercise your rights, please contact us via the details below.

6. Data Security

We take reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access, including:
– SSL encryption on our website
– Secure cloud-based data storage
– Staff confidentiality agreements
– Access controls and periodic audits

However, no system is 100% secure. We recommend you take necessary precautions when submitting sensitive data online.

7. Cookies & Analytics

Our website uses cookies to:
– Improve user experience and performance
– Analyze website traffic and user behavior

You can disable cookies in your browser settings, but this may affect some website functions.

8. International Transfers

Where necessary, we may transfer your data to international partners or service providers, subject to appropriate safeguards to ensure your data remains protected.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes your acceptance of the new terms.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

OneStop Hua Hin

Email: info@onestophuahin.com
Phone: +66 (0) 94–846-4039
Address: 10/408 Soi 94, Hua Hin, Prachuap Khiri Khan 77110